From BADtoWORST!!!!!!MTN adding additional charges

BE AWARE MTN ADDIDNG ADDITIONAL CHARGES TO YOUR CONTRACT<br> So I've notice with this month's debit, that the amount going off from my bank account is more than it should. I called in and spoke to a consultant name Nazeem on 5 November 2015. He told me that I have 300 SMS reoccurring on my account, which I'm not aware of, because I do not receive the SMS's. I requested a credit to my bank account. Reference number received at the time - ***. I also asked him, if I can get his surname he told that his not allowed giving his surname. I then called again on 13 November 2015 and spoke to Erin Evans to follow-up. Explain to him again what problem I'm experiencing. He promised that the money will be credit to my account by no later than Monday 16 November 2015. I checked my bank account nothing reflecting as yet. I called again and spoke to Danielle Mcklatsey who could not assist. I requested to speak to a supervisor. The call was transferred to Chad Alexander according to him the request was never logged by the first consultant. He told me that I need to wait another 7 days. I told I'm not prepared to wait so long after MTN was at fault. I want my money back!