From Bad to worse...just got even worse! Epic fail of note

<p>It has been 10 days and no response as requested from MTN. Numerous emails have been sent to Willem who has been assigned to my complaint, no reply. </p> <p>Just when I thoght things couldn't get any worse.</p> <p> </p> <p>Please can MTN contact me instead of emailing and replying this complaint, to firstly confirm that the refund has been made and secondly to provide me with an apology letter for this atrocious customer service.</p> <p> </p> <p>Regards,</p> <p>Vernon Adams</p> <p> </p>