From Agent to CEO - Pathetic Service

When I say this company has poor customer service, it is not an exaggeration. Literally from the call center all the way to the COO and CEO.

2 years ago I took out a contract in order to obtain a certain wearable device. That contract is now up for upgrade, and MTN have informed me I need another contract on top of that one to get a device.

I have escalated, and one of the Complaint Agents assisted me. Well, at least for 2 days. It has not been more than a week and I have heard nothing from her.

I have escalate TWICE to the COO and CEO that I then want to cancel my contract and will cancel all contracts I have and move to Telkom.

The silence from the CEO and COO is DEAFENING! I even copied in Complaints, Customer Service AND Retentions, and EVERY SINGLE ONE has ignored me.

If you are looking at getting a contract or upgrading, run away from MTN as fast as you can. If companies lead from the front, and this is the level of due regard administered by the CEO and COO, then what does that tell you about the rest of the company?

I will be moving to Telkom as soon as my contract expires.