1 reviews | Active since Jan 2017
From 01/11/2016 till now MTN has not responded to my claim till now even after i paid the excess they asked for.
<p>I must say that the service has been very disappointing for a claim that was logged on the 1st November 2016 . I logged my claim at MTN Sunning hill with Susan Mogotsi on 01/11/2016. After 11 days of not receiving any feedback or correspondence I called MTN Insurance on ********** I was kept on hold for 35 minutes on that day the 12/11/2016 I sent an email to MTN Insurance they only got back to me on the 03/01/2017 with this reference number MTNLF ********** /01 stating I have to pay an excess . I did that on the 09/01/2017 till now I have not had any communication from MTN.</p> <p> </p>
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
REQ:***
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
REQ:***