FRIYAH Special

<p>I have been a loyal customer of MTN for more than 13 years. I recently upgraded my contract when MTN had the FRIYAH Special. I received a confirmation email from MTN Direct on the 20th at 2:36 pm with a ref number confirming my application. I received a call on Monday the 20th Jan at 8:29 am from Loraine at MTN Direct to process the application. I received the phone on Tuesday the 21st. I have still not received the 50GB data and 10000 free MTN to MTN minutes as per the promotion. </p> <p>I have logged numerous calls regarding the allocation of the data and minutes. I received a message from MTN, to say that there is no paperwork on the system on the day of the promotion. I must provide proof of my application and then only the data and free minutes will be allocated. I spoke to Cindy from MTN Direct and gave her the Ref number from the email I received and I have still not received any minutes or Data. I always get told, that they can log a call to check why the minutes and data have not been allocated but nothing happens.</p> <p> </p> <p> If this is not sorted out I will return the phone and cancel my contract with MTN. This service really is disgusting and I wonder how many other people have gone through a similar issue with MTN.</p> <p> </p>