GH
Gordon H
1 reviews | Active since Sept 2010
25 Sept 2015, 11:16
Friends Contract expired but wont let him cancel
A friend of mine is with MTN and his contract expired in may, and he has been trying to cancel it since august but for some reason they wont let him cancel. They are still billing him the same amount as before the contract expired and whenever he phones MTN, they give him a reference number but they don't sort out the problem.
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MTN South Africa's replyOfficial
25 Sept 2015, 12:48Hello gordo,
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service for our MTN client Mister T Selepe.
The client has been contacted on cell number ***, we have cancelled cell number *** and placed this number on pre-paid, notify the client that a credit for R116.00 for the promo fee service charge will be added to the account for the invoices from June to September month.
Please ask the client to give +-10 working days for this credit to reflect. REQ:***.
Kind Regards,
Alice van der Merwe
***
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service for our MTN client Mister T Selepe.
The client has been contacted on cell number ***, we have cancelled cell number *** and placed this number on pre-paid, notify the client that a credit for R116.00 for the promo fee service charge will be added to the account for the invoices from June to September month.
Please ask the client to give +-10 working days for this credit to reflect. REQ:***.
Kind Regards,
Alice van der Merwe
***
MTN South Africa's reply25 Sept 2015, 12:48
Official
Hello gordo,
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service for our MTN client Mister T Selepe.
The client has been contacted on cell number ***, we have cancelled cell number *** and placed this number on pre-paid, notify the client that a credit for R116.00 for the promo fee service charge will be added to the account for the invoices from June to September month.
Please ask the client to give +-10 working days for this credit to reflect. REQ:***.
Kind Regards,
Alice van der Merwe
***
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service for our MTN client Mister T Selepe.
The client has been contacted on cell number ***, we have cancelled cell number *** and placed this number on pre-paid, notify the client that a credit for R116.00 for the promo fee service charge will be added to the account for the invoices from June to September month.
Please ask the client to give +-10 working days for this credit to reflect. REQ:***.
Kind Regards,
Alice van der Merwe
***