Friday the 13th nightmare on Walker Drive

<p>My wife took out an additional line contract on Friday the 13th at 3 o'clock up until now we have not had any feedback regarding the progress of the application all your walk-in shop tells us is that the application is still being processed? I had a call from your head office with the same feedback. Yesterday we went back to the shop in walker drive and the guy told us that there is an outstanding requirement on the application and we did not get a notification that there was an outstanding requirement guess what.... A lighter copy of her ID document really after 9 days that’s the best you can do? Today marks 10 days since our application and still we do not have any feedback. This is the worst service I have experienced in my life and I will not let it go until it is resolved. Awaiting your Feedback and please don’t take another 10 days.</p>