1 reviews | Active since Sept 2011
friday the 13th????
<p>i app**** for the promo that was advertised (which is still being advertised on radio!!) at the MTN CRADLE STONE BRANCH</p> <p>it is now exactly a week with no phone, no new contract, im not even a client yet and this is the service im getting?</p> <p>i called the mtn branch (cradle stone) in this week and by far i got the worst service from them, promising me call backs and not calling me back, rude on the phone! . CAN ANYONE TELL ME WHAT IS GOING ON???</p>
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Please be advised that this has been escalated to the Regional Management to take corrective measures in accordance with our Service level agreements, and you will be advised of the outcome.
Warm regards,
mike
REQ:***
Best regards,
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Please be advised that this has been escalated to the Regional Management to take corrective measures in accordance with our Service level agreements, and you will be advised of the outcome.
Warm regards,
mike
REQ:***
Best regards,