PB
Pierre B

1 reviews | Active since May 2016

08 Jul 2016, 14:13

Free with MTN usually costs more money and empty promises

<p>On Friday 2016-07-01 I did an upgrade on my voice contract.</p> <p>in accordance with Promotion, I am supposed to receive 30GB free data, I waited for 24 hours only to be told I have to wait till Monday 2016-07-04, On Monday they logged a ref, and said it would take 3 to 5 work days just for feedback.</p> <p>Today I phoned them again, no resolution on the ref( after 5 working days), and also, they will log a new ref, which will take another 3 to 5 work days.</p> <p>I have made more calls, hiked my bill up even more, and after waiting for a whole week for a process that should only take 2 to 24 hours, it seems like I will have to wait another week.</p> <p>I wanted to watch some showmax this weekend using that data, same as what I wanted to do last week, which is not going to happen .</p> <p>MTN does not care about customers.</p> <p> </p>

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Replies (1)
MTN South Africa
MTN South Africa's reply10 Jul 2016, 18:08
Official

Thank you for your post

We apologize for the delayed response and for any inconvenience incurred.

The number has been provisioned with the Free 30GB LTE Promo Bundle, kindly view your detailed balance by dialling *141*1#ok.

Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.

Kind Regards
Siphumezo
REQ: **********