1 reviews | Active since Sept 2015
Free minutes
Hi. To whom it may concern. <br> <br> As per my previous complaint still nothing has been done. I am still short of my free minutes which amounts to roughly 400 minutes . If head office can't follow through for there promises or feedback then I really give up. I was promised a free monthly subscription for all the inconvenience I have been caused and that promise also wasn't delivered . I truly regret taking out a contract with MTN. I can't wait for all 3 my contracts to come to an end so I could cancel . It's sad to see such a big corporate company not to follow through with queries and there broken promises . I will no longer run after them for answers either . From January till November I am so dissapointed in the poor poor service. I can imagine I'm not the only customer
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
On the system it shows that you were refunded with R1014.98 on 9/10/2015 for the monthly service fee charges from January to July.
We would like to assure you that we are actively working to improve our service levels.
Regards
Thabelo
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
On the system it shows that you were refunded with R1014.98 on 9/10/2015 for the monthly service fee charges from January to July.
We would like to assure you that we are actively working to improve our service levels.
Regards
Thabelo
REQ:***