Free handset still outstanding
Ive been battling for weeks almost months to get my free handset from mtn, my contract was taken out online. The contract i took was LG G6 plus a free k4 on my choice +s.
Im literally so fedup trying to get answers from the agents. I was advised on the 2 November 2017, an application for the device has been approved they trying to secure the device. But surely this matter can not take this long in todays day and age.
Please look into this, i would appreciate that this matter is dealt with the urgency it requires.
Thank you for your post.
We acknowledge the receipt of your complaint and apologise for the inconvenience experienced.
The matter has been escalated to Sales supervisory team for urgent resolution. They will contact you directly with feedback and an action plan.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
Regards
Mike Ramaboka
Complaints Management Team
Thank you for your post.
We acknowledge the receipt of your complaint and apologise for the inconvenience experienced.
The matter has been escalated to Sales supervisory team for urgent resolution. They will contact you directly with feedback and an action plan.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
Regards
Mike Ramaboka
Complaints Management Team