sB
shiralee B
1 reviews | Active since Feb 2010
28 Aug 2018, 13:00
Free data on MTN
Upgraded my wi-fi on 14/08 to new package with 30 G free for 30 days. Did not receive my 30 G. Phoned on 21/08 - will take 2 working days to fix. Phoned on 24/08 - now it will be done by Tuesday. Today is Tuesday. Phoned - 2 to 6 working days (because someone had entered something incorrectly). Of course I am welcome to buy some data in the meantime... Really MTN?
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MTN South Africa's replyOfficial
28 Aug 2018, 13:35Dear Shiralee,
Thank you for taking the time to tell us why our service failed to meet your expectations.
We value your business, and would like to address your concerns as quickly as possible.
I understand your frustration, and I sincerely apologize for any inconvenience we have caused you.
Kindly note the has been referred to the relevant supervisory team for urgent attention. You will be updated shortly.
Reference ***
It is my goal to restore your confidence in our company by solving this problem and preventing it from happening again.
Thank you again, for your honest feedback. I hope to have the pleasure of serving you again in the future.
Sincerely,
Willem Jnr Loots
MTN Complaints Management Team
Best regards,
MTN South Africa's reply28 Aug 2018, 13:35
Official
Dear Shiralee,
Thank you for taking the time to tell us why our service failed to meet your expectations.
We value your business, and would like to address your concerns as quickly as possible.
I understand your frustration, and I sincerely apologize for any inconvenience we have caused you.
Kindly note the has been referred to the relevant supervisory team for urgent attention. You will be updated shortly.
Reference ***
It is my goal to restore your confidence in our company by solving this problem and preventing it from happening again.
Thank you again, for your honest feedback. I hope to have the pleasure of serving you again in the future.
Sincerely,
Willem Jnr Loots
MTN Complaints Management Team
Best regards,