WG
Wikus G
1 reviews | Active since Mar 2009
15 Jun 2016, 11:32
free data???????
<p>I upgraded 3 weeks back and part of the packages is that I will have 30G worth of data to use within 30 days.</p> <p>I get reminders the whole time that I have exceeded my limit, however when looking at my memory, not even 3 Gig has been used.</p> <p>This entails that I still have 27 Gig available, however the phone is either slow in downloading, or it just does not want to download?</p> <p>MTN are always very quick to collect once you exceed the data bundle, however when it is for free, I am unable to use it.</p> <p>After the 30 days, I would have lost out as I cannot make use of the “free data”.</p> <p>How will MTN sort this out and this is seen as false advertising and also breach of contract?</p>
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MTN South Africa's replyOfficial
17 Jun 2016, 09:16Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly contact the data support team on 1555 regarding internet connectivity and downloading issues you might be experiencing.
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Regards
Nompumelelo
REQ: **********
Best regards,
MTN South Africa's reply17 Jun 2016, 09:16
Official
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly contact the data support team on 1555 regarding internet connectivity and downloading issues you might be experiencing.
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Regards
Nompumelelo
REQ: **********
Best regards,