HH
Hans H

1 reviews | Active since Mar 2014

25 Feb 2015, 14:55

\Free airtime"is a rip-off"""

On 17 February 2015 I received the following SMS from MTN:\ Y'ello! Recharge now & get 5X your recharge value FREE.. Airtime valid for 7 days. Offer valid till 24/02/2015 T&C's."<br> <br> This is a rip-off as they are intentionally hiding behind the T&C's which thy intentionally do not state in their SMS as I found out later when I did recharge for R180 and obtained the so-called \""free airtime\"" of R900. For the following week I used my phone more often than usual to find out on 25 February that I had only about R141 left of my normal airtime whereas it should have been at the very least more than R180. I therefore went to one of MTN's agency in a shopping centre whose identity I am not willing to divulge for good reasons you will see. There they explained to me about the hidden T&C's: \""The free airtime only comes into play once you have used up your R180 normal airtime and the free calls are also only valid for MTN to MTN number calls!\""<br> <br> Hiding behind the T&C's is a deliberate rip-off.! When I stated this to an MTN employee in the said agency"

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Replies (1)
MTN South Africa
MTN South Africa's reply04 Mar 2015, 15:29
Official
Hello Hans Hundt,

Thank you for your post.

We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.

The matter has been escalated to the relevant supervisory team for urgent investigate. They will contact you directly with feedback and an action plan.

Thank you.
Kagiso
REQ:***