1 reviews | Active since Oct 2013
Free 30GB false advertising / bad implementation
PLEASE READ EVERYTHING! This is my 4th attempt to get you to attend to my issue, because you keep avoiding the REAL issue! <br> <br> Re: http://hellopeter.com/mtn/complaints/free-30gb-false-advertising-*** <br> <br> In above mentioned complaint, you are merely confirming what I already confirmed (that I did receive 30gb data). WHAT I AM DISPUTING is that it should be valid for/spread over 3 months and not only 30 days!!!<br> <br> KEEP ON READING: <br> <br> It was advertised with numerous SMS's (quoted below) that it should span over 3 months:<br> <br> \Y'ello. Get 30GB Data (10x3 Months) if U upgrade or sign up for a new contract with any LTE Device. Offer valid till end October!Ts&Cs. OptOut SMS STOP to 30246"<br> <br> \""Y'ello! BRAND NEW LTE HANDSET! You are eligible for a new handset when you renew your contract. PLUS get 10GB FREE LTE Data for 3 months if you choose an LTE device. Call MTN Direct on *** or go to your nearest MTN Store now! Ts&Cs.\""<br> <br> THIS IS THE SOLUTION I EXPECT:<br> <br> Please correct your mistake and make the 30GB data valid for/span over 3 months (10GB x 3) as advertised."""
We sincerely apologize for any inconvenience caused as a result of this.
Kindly see the different below, your upgrade was done after the 15-10-2015 so you only qualify for one 30GB valid for 30 days not 10*3.
The 30GB FREE LTE Data Bundle is a once off bundle, valid for 30 days.
LTE Device FREE Data Promo's (for new and upgrade subs) is as follows:
o 9th - 14th October 2015 - subs will get 10GB FREE LTE Data Bundle per month, for 3 months, valid for 30 days.
o 15th October 2015 - 30th November 2015 - subs will get 30GB FREE LTE Data Bundle Once Off, valid for 30 days.
T's and C's:
o FREE 10GB LTE Data Bundle Promo T's and C's:
https://www.mtn.co.za/pages/website_legal.aspx?termsid=582
o FREE 30GB LTE Data Bundle Promo T's and C's:
https://www.mtn.co.za/pages/website_legal.aspx?termsid=585
We sincerely hope that the above is in order and that we are able to restore your faith in us.
Regards
Nompumelelo
REQ:***
We sincerely apologize for any inconvenience caused as a result of this.
Kindly see the different below, your upgrade was done after the 15-10-2015 so you only qualify for one 30GB valid for 30 days not 10*3.
The 30GB FREE LTE Data Bundle is a once off bundle, valid for 30 days.
LTE Device FREE Data Promo's (for new and upgrade subs) is as follows:
o 9th - 14th October 2015 - subs will get 10GB FREE LTE Data Bundle per month, for 3 months, valid for 30 days.
o 15th October 2015 - 30th November 2015 - subs will get 30GB FREE LTE Data Bundle Once Off, valid for 30 days.
T's and C's:
o FREE 10GB LTE Data Bundle Promo T's and C's:
https://www.mtn.co.za/pages/website_legal.aspx?termsid=582
o FREE 30GB LTE Data Bundle Promo T's and C's:
https://www.mtn.co.za/pages/website_legal.aspx?termsid=585
We sincerely hope that the above is in order and that we are able to restore your faith in us.
Regards
Nompumelelo
REQ:***