PG
Pieter G
1 reviews | Active since Oct 2013
24 Nov 2015, 07:33
Free 30GB false advertising?
OK, so no response STILL on my previous complaint (http://hellopeter.com/mtn/complaints/free-30gb-false-advertising-***), so I'll keep on logging new ones until the issue is resolved. I expect the same standard 1-time reply of \We sincerely apologise"and \""the matter has been escalated to the relevant department\"" and then I never hear from you again?"""
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Replies (1)
MTN South Africa's replyOfficial
24 Nov 2015, 12:43Hello PieterG75,
Thank you for taking time to raise your concerns with MTN. Please accept our apologies.
Kindly note that you were provisioned with the The 30GB FREE LTE Data Bundle once off valid for 30 days on the 5th of November.
We would like to assure you that we are actively working to improve our service levels.
Regards
Nompumelelo
REQ:***
Thank you for taking time to raise your concerns with MTN. Please accept our apologies.
Kindly note that you were provisioned with the The 30GB FREE LTE Data Bundle once off valid for 30 days on the 5th of November.
We would like to assure you that we are actively working to improve our service levels.
Regards
Nompumelelo
REQ:***
MTN South Africa's reply24 Nov 2015, 12:43
Official
Hello PieterG75,
Thank you for taking time to raise your concerns with MTN. Please accept our apologies.
Kindly note that you were provisioned with the The 30GB FREE LTE Data Bundle once off valid for 30 days on the 5th of November.
We would like to assure you that we are actively working to improve our service levels.
Regards
Nompumelelo
REQ:***
Thank you for taking time to raise your concerns with MTN. Please accept our apologies.
Kindly note that you were provisioned with the The 30GB FREE LTE Data Bundle once off valid for 30 days on the 5th of November.
We would like to assure you that we are actively working to improve our service levels.
Regards
Nompumelelo
REQ:***