PG
Pieter G
1 reviews | Active since Oct 2013
28 Oct 2015, 13:40
Free 30GB false advertising?
I've upgraded my contract to an LTE device and expected free 30GB data (on ANY LTE device) as advertised, but the person who assisted me with the upgrade told me it is only on \certain LTE"devices. I e-mailed MTN customer services to enquire"
Helpful (0)
Replies (1)0
Replies (1)
MTN South Africa's replyOfficial
29 Oct 2015, 09:43Hello PieterG75,
Thank you for bringing this to our attention via the Hello Peter website.
We appreciate that you have made us aware of the issues that you were faced with regarding the the 30GB
We apologise for any inconveniences caused as a result of this. We understand the frustration that you endured in your attempt to have the issue resolved.
Your complaint has been forwarded to the relevant management team for urgent attention ref SMC/***. Upon receiving feedback I will revert back to you.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
Best regards
Nompumelelo
REQ:***
Thank you for bringing this to our attention via the Hello Peter website.
We appreciate that you have made us aware of the issues that you were faced with regarding the the 30GB
We apologise for any inconveniences caused as a result of this. We understand the frustration that you endured in your attempt to have the issue resolved.
Your complaint has been forwarded to the relevant management team for urgent attention ref SMC/***. Upon receiving feedback I will revert back to you.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
Best regards
Nompumelelo
REQ:***
MTN South Africa's reply29 Oct 2015, 09:43
Official
Hello PieterG75,
Thank you for bringing this to our attention via the Hello Peter website.
We appreciate that you have made us aware of the issues that you were faced with regarding the the 30GB
We apologise for any inconveniences caused as a result of this. We understand the frustration that you endured in your attempt to have the issue resolved.
Your complaint has been forwarded to the relevant management team for urgent attention ref SMC/***. Upon receiving feedback I will revert back to you.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
Best regards
Nompumelelo
REQ:***
Thank you for bringing this to our attention via the Hello Peter website.
We appreciate that you have made us aware of the issues that you were faced with regarding the the 30GB
We apologise for any inconveniences caused as a result of this. We understand the frustration that you endured in your attempt to have the issue resolved.
Your complaint has been forwarded to the relevant management team for urgent attention ref SMC/***. Upon receiving feedback I will revert back to you.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
Best regards
Nompumelelo
REQ:***