fraustrated with the contract upgrade

<p>I did an upgrade on 23/1/2017 up to day 7/2/2017 at 11:10am with Nombusi Nthuli nothing delievered and no one phones to update me at all .i phone them on the 31/1/2017 AT 13:42 (Spoke to shenice) and on 1/2/2017 at 12:21 spoke to jJack ,they all promised to escalet the matter and make sure the upgrade will be delievered by the 3/2/2017 but still nothing yet deleivered.its like i am begging them to deliever i dont want there business mtn needs me and if tehy can not deliever on time i will cancel all my contract and move to cell c or vodamcom and the reason my with mtn is that am a loyal customer that has been with them for years but i cant tolerate bad service like this .when I phone they put my call all over the place and the call center people don't know what they are doing they are confused. I have to phone them at all time to check on delievery and not them phoning me and also they inform you that the supervisor will call you and I don't think that supervisor even exist at all or he/she gets paid for doing nothing at all.i have managed to get a store in dbn that have the laptop but still mtn direct doesn't want to cancel my upgrade from their side they keep saying its being escalated and only the supervisor can cancel but unfortunately the suoervisor is a ghost supervisor who doesnt exist at all.etc do they really know the definition of escalation at all .when they deleiver the laptodp I will not sign for it I will return it back to them as I no longer want it .they need to learn to serve pple not abuse us at all time.today t he 7/2/2017 i phoned mtn about 5 times and i speak to call center mtn people taht have a stinking attitude towards clients and they just transfer you an ddump your call to soemon because they can not help you at all ,today i have spoken to sphindile @ 11:59,neo at rentation at 14:27 and 3 other girls that hav ebad attitudes and mtn i am feedup with your services and after this upgrade ypou expect me to pay for a month for the service that i didnt use because i didnt have the upgrade with me .and mtn is connaving and ***** in teh sense that they block you from getting an upgrade anywhere else they show on there system that you have upgraded how can i upgrade if i have not sigened and receieved d contract and laptop be serious mtn dont be thioeves please .i am really irritated with you mtn and your service is bad and with the high rates u charge pple at least ofer a gd service dont act like the bush company please .please address my situation asap .i hav emanaged to get shop in dbn that can offer me teh same deal but they can not sign me a contract as mtn has said i have taken an uograde taht i have nt recieved for nearly 3 weeks now and please dont expect me to pay for the days i havent sigende the contract i wil not pay for it</p>