Fraugulent upgrade of my expired MTN contracts by someone working for MTN

During December 2022 while I was home spending Christmas with family. My expired data contracts were updgraded fraugulently by someone in MTN, my address was changed without valid documents and the new devices were delivered to a *****ugelent address without valid documents, unauthorised debit order was sent to my bank account without my approval. I have reported this to MTN ***** department and complaints deprtment of MTN. I have provided a police report as requested on the 9th of January 2023 but to date this matter has not been resolved by MTN instead a fraugulent debit order is still coming through my bank account for this fraugulent upgrade. I cant get hold of MTN ***** department, the contact centre's phone does not always get through. I have sent several emails to follow-up and nobody bother to respond from MTN. This is really a bad service and very frustarting. I thought MTN value their customers but I was wrong. Its disppointing that MTN system does not have proper controls to protect our personal information and to prevent our personal records from being changed **********ly without valid documentation as required by the law. I do not understand why its taking very long for MTN ***** department to identfy the real culprit behind all this. I am sure I am not the only who's record was changed **********ly during festive season by someone in MTN in MTN systems. MTN team, if really do read the reviews, can you please assist in resolving this matter urgently.