M(n
Mlungiseni (mlungisi) ngubane
1 reviews | Active since Feb 2016
14 Apr 2016, 15:03
**********ly upgraded contract
i have a cellphone ( no *** ) and laptop contract ( ***) with MTN. two weeks ago my subscription was cancelled , when i called , spoke to Karabo who confirmed that someone has upgraded my contracts using my documents, he requested i send affidavit confirming that i did not upgrade. i sent it on Wed 2016/04/06 11:45 AM. i have not received feedback, every time i call i'm told they're offline. i'm currently receiving the new top up benefits which i do not want. <br> <br> no one wants to reverse it, everyday i'm told MTN is offline.
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MTN South Africa's replyOfficial
14 Apr 2016, 22:14Hello Ngubane.m,
Thank you for your post
We apologize for the delayed response and for any inconvenience incurred.
Please be advised that your query has been escalated to the ***** department for resolution, reference number: ***.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
Kind Regards
Siphumezo
REQ:***
Thank you for your post
We apologize for the delayed response and for any inconvenience incurred.
Please be advised that your query has been escalated to the ***** department for resolution, reference number: ***.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
Kind Regards
Siphumezo
REQ:***
Best regards,
MTN South Africa's reply14 Apr 2016, 22:14
Official
Hello Ngubane.m,
Thank you for your post
We apologize for the delayed response and for any inconvenience incurred.
Please be advised that your query has been escalated to the ***** department for resolution, reference number: ***.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
Kind Regards
Siphumezo
REQ:***
Thank you for your post
We apologize for the delayed response and for any inconvenience incurred.
Please be advised that your query has been escalated to the ***** department for resolution, reference number: ***.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
Kind Regards
Siphumezo
REQ:***
Best regards,