**********ly ****** money never refunded, charged for no service

I was de*****ed of about R6000 when someone managed to open two new sims on my account without so much as an SMS or an email coming to me. MTN eventually agreed to refund me, but instead of putting it into my bank account, it was credited to my contract it seems, as I was not charged monthly after that.

My sim was cancelled and I was never able to get a new one, so I didn't actually receive the service I was paying for. The contract was opened through iStore, in early 2014. iStore said I had to go to MTN for the sim, MTNs said I had to go to iStore. I tried the call centre a number of times with no luck and eventually gave up. I have never been able to access my account on the website since.

On top of this, I have been charged R57 monthly since the end of the contract in about early 2016 despite not having an active sim on the network.

I have sent numerous queries through the website with no reply, as the call centre could never tell whats going on with my account.

I am fine to pay for the remainder of the contract despite not getting the data, however I would like the following: 1. I want to know how much of the refunded ********** amount did not go to paying the contract and have it refunded to my bank account (i.e. its sitting in my MTN account) 2. I would like the R57 monthly fees charged since the end of the contract refunded. 3. Stop charging me monthly fees.