**********ly renewed contract without customer permission.

MTN opened up a new contract on account without permission. Going into shops they say it looks like contact opened via phone however call was never received so they did this **********ly. Call center passes from person to person without resolution. Told to get an affidavit by store but then told it needs to be done online. Please assist in cancelation of the **********ly opened contract. Failing this proof of contract request via recordings are required