1 reviews | Active since Mar 2018
A ********** MTN contract was opened in my name and an existing contact was upgraded. This is the third account opened **********ly in my name as I app**** to rent an apartment and found out the apartment did not exist. Since then this person had been opening accounts in my name using the copy of my ID and other documents sent to him in order to rent the apartment, that was in 2016. In April 2018 the MTN account was opened and I found about it in June 2018. Since then I have been contacting the MTN ***** department and sent my police affidavit and certified copy of my ID to MTN on 22 June 2018. I contacted the ***** department in September 2018 to find out what is happening as the money for these contracts are being deducted from my bank account each month. I was then told that they couldn’t process the case as the dates on the police affidavit and the certified copy of my ID are not the same. No one called to let me know this after waiting 2 months. I went back to the police station to rewrite my affidavit and certify another copy of my ID and resent in to MTN ***** department via the Blue Route branch, that was 14 September 2018. I need the matter resolved as soon as possible as I cannot afford to be paying for a ********* phone contracts. My reference numbers are 1- ********** 0080 and 1- ********** 8927
Thank you for your post.
Please accept our apologies for the inconvenience experienced.
Kindly be advised that we have engaged with our ***** department to investigate and resolve accordingly.
We sincerely hope that we are able to restore your faith in us and assure you that it is not our intention to displease you.
Regards
Mike Ramaboka
Complaints Management Team
Best regards,
Thank you for your post.
Please accept our apologies for the inconvenience experienced.
Kindly be advised that we have engaged with our ***** department to investigate and resolve accordingly.
We sincerely hope that we are able to restore your faith in us and assure you that it is not our intention to displease you.
Regards
Mike Ramaboka
Complaints Management Team
Best regards,
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