**********ly changing payment particulars without consent

<p>3 Months ago I was informed that my account has migrated from Autopage to MTN, due to the takeover. No further communication was received until my phone was suspended yesterday for non-payment. </p> <p><br />Turns out that MTN had changed my payment method - which I consider ********** as NO instruction was given to MTN. My account had run for 8 years with Autopage with no payment problems EVER. MTN disconnected my phone yesterday as no payment had been received for 3 months, as the payment method was changed to cash and not the usual debit off my credit card (which is ALWAYS up to date) On my side I wasn't even aware there was a problem. Again - I consider this to be done **********ly as NO INSTRUCTION was given by myself to change my payment method</p> <p> </p> <p><br />Called the call centre and insisted on speaking to a supervisor. I was abrubtly cut off by Mojaki Labatla who insisted from his side that the error was on my side and that I had to do a payment to be connected again and that no supervisor was on duty. (Perhaps that is why your business is in shambles as you haven't got your managerial staff working as they should) He further told me there there was no history on my account for him to see what previous payment methods were. Perhaps seeing as there is 'No History' on this account, I should cancel my service free of charge and give my business to a network who actually DOES care about clients with a good financial history?? This is impacting on A - my ability to spend time with my family after hours instead of being badly treated for over half an hour by your call centre and B - absolutely no ability to do business telephonically due to YOUR incompetence. </p> <p> <br />Absolutely BAD form on your side MTN. Please rectify this situation immediately and give me proper feedback on who authorised the change of my particulars</p>