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Dino M

1 reviews | Active since Oct 2010

12 Mar 2015, 20:40

**********ly being billed extra every month

Every month since i upgraded i am being billed an additional R14.99 (incl) for a 100mb data bundle which was was free on the upgrade package i chose. Upon my query on Feb 2015 invoice i was advised by the consultant at 808 this will be investigated and reversed of which i have only 1 credit passed in my March bill and how dumb to charge me the same R14.99 on my March invoice. This is theft and *****. I need answers why is MTN *****ing from me. I need to go to the media to make the public aware that they could be victims of this theft as well.

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Replies (1)
MTN South Africa
MTN South Africa's reply20 Mar 2015, 09:41
Official
Hello dino1,

Thank you for bringing this to our attention.

I am terribly sorry for the inconveniences experienced as a result this. I completely understand the frustration it causes. According to our records a credit was passed on your MTN account.


Best regards
Mantoa
REQ:***