DM
Dino M
1 reviews | Active since Oct 2010
12 Mar 2015, 20:40
**********ly being billed extra every month
Every month since i upgraded i am being billed an additional R14.99 (incl) for a 100mb data bundle which was was free on the upgrade package i chose. Upon my query on Feb 2015 invoice i was advised by the consultant at 808 this will be investigated and reversed of which i have only 1 credit passed in my March bill and how dumb to charge me the same R14.99 on my March invoice. This is theft and *****. I need answers why is MTN *****ing from me. I need to go to the media to make the public aware that they could be victims of this theft as well.
Helpful (0)
Replies (1)0
Replies (1)MTN South Africa's replyOfficial
20 Mar 2015, 09:41Hello dino1,
Thank you for bringing this to our attention.
I am terribly sorry for the inconveniences experienced as a result this. I completely understand the frustration it causes. According to our records a credit was passed on your MTN account.
Best regards
Mantoa
REQ:***
Thank you for bringing this to our attention.
I am terribly sorry for the inconveniences experienced as a result this. I completely understand the frustration it causes. According to our records a credit was passed on your MTN account.
Best regards
Mantoa
REQ:***
MTN South Africa's reply20 Mar 2015, 09:41
Official
Hello dino1,
Thank you for bringing this to our attention.
I am terribly sorry for the inconveniences experienced as a result this. I completely understand the frustration it causes. According to our records a credit was passed on your MTN account.
Best regards
Mantoa
REQ:***
Thank you for bringing this to our attention.
I am terribly sorry for the inconveniences experienced as a result this. I completely understand the frustration it causes. According to our records a credit was passed on your MTN account.
Best regards
Mantoa
REQ:***
