LB
Leslene B

1 reviews | Active since Apr 2013

19 Nov 2017, 12:38

********** use of an uncapped Data sim in a ****le

Between 30 Dec 2016 and 4 Jan 2017 my data sim card ********** 867 (uncapped data sim) was lost/******. On 8 Jan this was reported to MTN in Galleria and i asked them to stop the sim card, which was not done. On 3 Mar 2017 i saw that an amount of R6312.08 was deducted from my account. I reversed this amount from my bank account. The sim card was not in my possession anymore. A consultant told me that the card was stopped on 9 Feb 2017 by someone by the name of Musa Shezi not known to me (ID 920301). The consultant did not want to give me the full ID. I did an affidavit and all required documentation was sent to MTN for investigation. To date i have not received any communication or feedback regarding *****ulant transactions made on the DATA sim card. Never the less my phone has now been suspended and i have been handed over to MTN legal without communication. Please check my track record on my ********** 108 for the past 15 years. Also data sim card number ********** 867. I am being held responsible for ********** use of a data sim card after this was reported and supposed to be stopped by MTN staff. I need urgent attention given to this matter please.

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