LT
Louis T
1 reviews | Active since Dec 2012
07 Mar 2015, 12:03
********** usage of data
I have an account with MTN with three contracts: A which we only use for internet access, B a cell phone we use for business purposes and C my personal phone.<br> The billing amounts were constant at A R279.00 B R590.49 and C R389.00 totaling R1258.49 per month. <br> With out any change in our internet usage the billing for A has been sky rocketing since 13.11.2014<br> 13.11.2014 - R1779.17, 13.12.2014 - R920.46, 13.01.2015 - R4781.62 and 13.02.2015 - R 5308.57 We have requested URL report from 13.10.2014 to 13.02.2015 but only received report for billing period 14.01.2015 to 13.02.2015 The service was suspended at 17 minutes and 6 seconds after midnight on 21.01.2015 According to report we have 486 552 entries from 14.01.2015 to suspension. Entries are at times when we are not even in the office and furthermore we remove the SIM card when we go home at 5pm every day. We supposedly accessed 52 453 sites in the first 24 hours and 1952 in the last 17 minutes and 6 seconds. I have only been able to identify 1 site that we actually accessed. I have been paying B and C every month but MTN suspends them every month with out fail. MTN is just ignoring my request and refuse to help solve problem
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MTN South Africa's replyOfficial
10 Mar 2015, 12:45Hello marinthia001,
Thank you for posting.
Our records indicate that the charges were validated since the dispute was raised and feedback given to you. Kindly note that the process of validation involves linking usage to the sim card at the time of transactions on the network as required by law.
It is also presumed that the sim card was in your possession at a time as it was not reported ******. Please note that :- If the ******* usage is not reported, the account holder is liable for the charges emanating from such usage per the terms and conditions of the contract.
Regards,
Nomonde.
REQ:***
Thank you for posting.
Our records indicate that the charges were validated since the dispute was raised and feedback given to you. Kindly note that the process of validation involves linking usage to the sim card at the time of transactions on the network as required by law.
It is also presumed that the sim card was in your possession at a time as it was not reported ******. Please note that :- If the ******* usage is not reported, the account holder is liable for the charges emanating from such usage per the terms and conditions of the contract.
Regards,
Nomonde.
REQ:***
Best regards,
MTN South Africa's reply10 Mar 2015, 12:45
Official
Hello marinthia001,
Thank you for posting.
Our records indicate that the charges were validated since the dispute was raised and feedback given to you. Kindly note that the process of validation involves linking usage to the sim card at the time of transactions on the network as required by law.
It is also presumed that the sim card was in your possession at a time as it was not reported ******. Please note that :- If the ******* usage is not reported, the account holder is liable for the charges emanating from such usage per the terms and conditions of the contract.
Regards,
Nomonde.
REQ:***
Thank you for posting.
Our records indicate that the charges were validated since the dispute was raised and feedback given to you. Kindly note that the process of validation involves linking usage to the sim card at the time of transactions on the network as required by law.
It is also presumed that the sim card was in your possession at a time as it was not reported ******. Please note that :- If the ******* usage is not reported, the account holder is liable for the charges emanating from such usage per the terms and conditions of the contract.
Regards,
Nomonde.
REQ:***
Best regards,