********** UPGRADES ON ACCOUNT NO A***

MTN tried to debit my account with an amount of R7200 in Jan and R10 600 in Feb because they told me that 2 accounts/upgrades were done in JHB at clear water mall on the 24 December 2014. When I told them that I stay in Durban and was not in JHB in Dec or for the last 2 years they told me to send an affidavit and certified ID copy.<br> <br> This was done on 9 Feb 2015 however they did not resolve the issue and still try to debit my account with these huge amounts. I requested for assistance from their Social Media Team on facebook and they requested for emails that were forwarded to their customer care but they still did not assist me or provided feedback despite loading complaints on their facebook page and sending I have been sent from pillar to post without a resolution. I had to send the same email sent on the 9 Feb again today for the 10th time.<br> <br> I am fed up of MTN making me run around like a headless chicken and I want this sorted and they should stop trying to deduct the money from my account. The company's negligence should not make their customers suffer.<br> <br> Their service is appaling and I want out.