********** Upgrades

<p>I have tried to communicate with you on every channel available, but you just don’t respond.</p> <p>After ********** upgrades were made on my account, it took MTN 10 months to respond, and another</p> <p>3 months to cancel the contracts, and another month to pass a credit. You promised to refund me the</p> <p>Credit within 7 days. Instead, I was invoiced again for one of the ********** upgraded packages in</p> <p>October, you deducted that amount again from the credit. There are amounts debited and credited</p> <p>On the statements for November and December that I have no clue about and when I phone the</p> <p>Call centre they don’t know either.</p> <p> </p> <p>You keep on debit and crediting my account with no explanation as to what these amounts are</p> <p>For, and you just refuse to pay me back!</p> <p>I have also had no explanation as to how in the hell you can upgrade my accounts so easily,</p> <p>When it is not even possible for me to go into a shop and upgrade my own contracts legally without</p> <p>A mountain of paperwork, signatures, copies etc.</p> <p> </p> <p>I have tried to be patient, but have not seen a cent of the thousands that your company **********ly</p> <p>Deducted from my account for a year.</p> <p>I want the full amount paid into my bank account, I did not give you permission to use that credit</p> <p>For invoices (invoices that should be part of that credit as it was still on a contract that was **********ly</p> <p>Upgraded)</p> <p>You just keep taking my money!</p> <p> </p> <p>Someone better contact me very urgently, I am fed-up!</p>