1 reviews | Active since Dec 2016
********** Upgrades
<p>Two devices were **********ly upgraded on my account in June 2016, without me even knowing it. If I do an upgrade, I need tons of paperwork to proof my identity, so HOW is it possible for someone else to just upgrade on my contract, I am not notified and no one at MTN can tell me where the upgrade was done???? Sami from MTN Tzaneen have been extremely helpful and kept me up to date at least 2/3 times a week. The upgrade have since been reversed, took 2 months and allot of phone calls. My problem now is to get MTN to give me credit on my account for the two devices since June up to September, but NO JOY. Phone calls were made, emails were send but still NOTHING! It is madness to wait this long for a simple credit!!!</p>
Thank you for your post.
We apologize for any inconvenience incurred.
Kindly be advised that the ***** department has closed the upgrade done. The ***** department has allocated a goodwill credit of R2650.18 against the account. This credit is the difference between the package subscription fees.
Kind Regards,
Alice can der Merwe
REQ:***
Best regards,
Thank you for your post.
We apologize for any inconvenience incurred.
Kindly be advised that the ***** department has closed the upgrade done. The ***** department has allocated a goodwill credit of R2650.18 against the account. This credit is the difference between the package subscription fees.
Kind Regards,
Alice can der Merwe
REQ:***
Best regards,
Once Again MTN made promises that was'nt kept. I went in today to do the upgrades ons these two devices and guess what??? ONCE AGAIN I came home empty handed because evertything was NOT sorted out as promised. I have to travel 60km in to town to do my upgrade. I have done this 3 times already and EACH time I return home without my upgrades because every time there is a new "problem" on the contract regarding the ********** upgrades. Who is going to pay me back for the fuel I use everytime I travel to Tzaneen ONLY do the upgrade??? I need this sorted out before the 15th of Desember because we are leaving for holliday in Mozambique and these upgrades are my two sons Christmas gifts???? My patience is DONE!!!!!!! #MTNSUCKS
I am at the point where I want to take my contract to another service provider. Waiting almost 3 months to correct an error MTN is responsible for is a JOKE!!!
Once Again MTN made promises that was'nt kept. I went in today to do the upgrades ons these two devices and guess what??? ONCE AGAIN I came home empty handed because evertything was NOT sorted out as promised. I have to travel 60km in to town to do my upgrade. I have done this 3 times already and EACH time I return home without my upgrades because every time there is a new "problem" on the contract regarding the ********** upgrades. Who is going to pay me back for the fuel I use everytime I travel to Tzaneen ONLY do the upgrade??? I need this sorted out before the 15th of Desember because we are leaving for holliday in Mozambique and these upgrades are my two sons Christmas gifts???? My patience is DONE!!!!!!! #MTNSUCKS
I am at the point where I want to take my contract to another service provider. Waiting almost 3 months to correct an error MTN is responsible for is a JOKE!!!