********** Upgrades
<p>I have had two of my data packages **********ly upgraded. MTN took 10 months to "resolved" this. They have now terminated the contracts, and reverted them to Pay as you go. I have contacted the call centre about 20 times, written countless emails, visited two different stores, and sent them messages on Facebook, and no reply. They owe me thousands of rands. No one at MTN is making any attemt to refund me to these ********** upgrades. I could not stop payments, as my personal phone is on the same account, and they would have cut off my phone. Just trying to resolve this has cost me a lot of money in phone calls and petrol as well. I am livid at this stage. DO NOT GET AN MTN CONTRACT. MTN knows which store is doing these ********** upgrades, the sales person at one of their outlets showed me on her screen. MTN refuses to do anyting about that store, and they are refusing to contact me back regarding my refund.</p>
Good day,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
I have escalated your query to management at *****.
We sincerely hope that this is in order and hope that we are able to restore your faith in us.
Kind regards
Ishie
Best regards,
Good day,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
I have escalated your query to management at *****.
We sincerely hope that this is in order and hope that we are able to restore your faith in us.
Kind regards
Ishie
Best regards,
I have already received my statement for October, and I was invoiced for one of those accounts again!
I am not paying it , i want that invoice credited, and i want my refund today.
My current cell phone is already out of contract, and I have no problem stopping all payments, and changing to a nother network. I have had enough now
I have already received my statement for October, and I was invoiced for one of those accounts again!
I am not paying it , i want that invoice credited, and i want my refund today.
My current cell phone is already out of contract, and I have no problem stopping all payments, and changing to a nother network. I have had enough now
Still no rely after a week! Customer service non existent!!!!!!
Still no rely after a week! Customer service non existent!!!!!!
I have tried to communicate with you on every channel available, but you just don’t respond.
After ********** upgrades were made on my account, it took MTN 10 months to respond, and another
3 months to cancel the contracts, and another month to pass a credit. You promised to refund me the
Credit within 7 days. Instead, I was invoiced again for one of the ********** upgraded packages in
October, you deducted that amount again from the credit. There are amounts debited and credited
On the statements for November and December that I have no clue about and when I phone the
Call centre they don’t know either.
You keep on debit and crediting my account with no explanation as to what these amounts are
For, and you just refuse to pay me back!
I have also had no explanation as to how in the hell you can upgrade my accounts so easily,
When it is not even possible for me to go into a shop and upgrade my own contracts legally without
A mountain of paperwork, signatures, copies etc.
I have tried to be patient, but have not seen a cent of the thousands that your company **********ly
Deducted from my account for a year.
I want the full amount paid into my bank account, I did not give you permission to use that credit
For invoices (invoices that should be part of that credit as it was still on a contract that was **********ly
Upgraded)
You just keep taking my money!
Someone better contact me very urgently, I am fed-up!
I have tried to communicate with you on every channel available, but you just don’t respond.
After ********** upgrades were made on my account, it took MTN 10 months to respond, and another
3 months to cancel the contracts, and another month to pass a credit. You promised to refund me the
Credit within 7 days. Instead, I was invoiced again for one of the ********** upgraded packages in
October, you deducted that amount again from the credit. There are amounts debited and credited
On the statements for November and December that I have no clue about and when I phone the
Call centre they don’t know either.
You keep on debit and crediting my account with no explanation as to what these amounts are
For, and you just refuse to pay me back!
I have also had no explanation as to how in the hell you can upgrade my accounts so easily,
When it is not even possible for me to go into a shop and upgrade my own contracts legally without
A mountain of paperwork, signatures, copies etc.
I have tried to be patient, but have not seen a cent of the thousands that your company **********ly
Deducted from my account for a year.
I want the full amount paid into my bank account, I did not give you permission to use that credit
For invoices (invoices that should be part of that credit as it was still on a contract that was **********ly
Upgraded)
You just keep taking my money!
Someone better contact me very urgently, I am fed-up!