MH
Mark H
1 reviews | Active since Jul 2010
31 Jan 2016, 09:01
********** Upgrade - still made me pay
My contract's were **********ly upgraded by the warehouse, this we managed to establish. I have confirmation that these upgrades were cancelled, and was asked to confirm that I wanted the contracts cancelled. I did this. Now I have been billed the new upgraded amount, 4x my normal debit order. While I understand this is not Thembinkosi's fault, she is the person I have been working with. <br> MTN, it makes me sick that you have a system which employees can abuse to this extent, and then leave the consumer to foot the bill.
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MTN South Africa's replyOfficial
03 Feb 2016, 14:28Hello Mark Hohls,
Thank you for your post.
We apologize for any inconvenience incurred.
We do pick up that the upgrades has been cancelled on the account , the invoices for December month billing has not been corrected. We have passed the credit against the account for the subscription fee difference on the 3 lines.
The credit for the 3 lines will be used against the account balance of R 618.00 and the difference of the remaining credit will be refunded to your bank account.
We have cancelled the debit order and as per your online request to cancel the 3 numbers from the network. The cancellation will be done for all 3 lines today. I have notify you that any data or airtime left on the sim cards will be lost and as per your feedback on line you ok with that.
Kind Regards,
Alice van der Merwe
***
Thank you for your post.
We apologize for any inconvenience incurred.
We do pick up that the upgrades has been cancelled on the account , the invoices for December month billing has not been corrected. We have passed the credit against the account for the subscription fee difference on the 3 lines.
The credit for the 3 lines will be used against the account balance of R 618.00 and the difference of the remaining credit will be refunded to your bank account.
We have cancelled the debit order and as per your online request to cancel the 3 numbers from the network. The cancellation will be done for all 3 lines today. I have notify you that any data or airtime left on the sim cards will be lost and as per your feedback on line you ok with that.
Kind Regards,
Alice van der Merwe
***
MTN South Africa's reply03 Feb 2016, 14:28
Official
Hello Mark Hohls,
Thank you for your post.
We apologize for any inconvenience incurred.
We do pick up that the upgrades has been cancelled on the account , the invoices for December month billing has not been corrected. We have passed the credit against the account for the subscription fee difference on the 3 lines.
The credit for the 3 lines will be used against the account balance of R 618.00 and the difference of the remaining credit will be refunded to your bank account.
We have cancelled the debit order and as per your online request to cancel the 3 numbers from the network. The cancellation will be done for all 3 lines today. I have notify you that any data or airtime left on the sim cards will be lost and as per your feedback on line you ok with that.
Kind Regards,
Alice van der Merwe
***
Thank you for your post.
We apologize for any inconvenience incurred.
We do pick up that the upgrades has been cancelled on the account , the invoices for December month billing has not been corrected. We have passed the credit against the account for the subscription fee difference on the 3 lines.
The credit for the 3 lines will be used against the account balance of R 618.00 and the difference of the remaining credit will be refunded to your bank account.
We have cancelled the debit order and as per your online request to cancel the 3 numbers from the network. The cancellation will be done for all 3 lines today. I have notify you that any data or airtime left on the sim cards will be lost and as per your feedback on line you ok with that.
Kind Regards,
Alice van der Merwe
***