1 reviews | Active since Jan 2016
********** upgrade on my MTN account
This is the 3rd hello peter i am posting in relation to ***** on my account that was reported on October 2015.<br> <br> I have been paying my phone bill and the additional R79.00 for my WiFi router account, i have however not been paying the additional amount over and above my R79.00 as my account was de*****ed and i refuse to pay for this.<br> <br> I have been complaining about this since October 2015,i have phoned i have emailed i have complained on Facebook.Now because of your lack of service,My account has now been suspended.<br> <br> This is your absolute ****.Someone cant pull there finger out there ****s and get this sorted out.What more do i need to do for you to get this issues sorted out.<br> <br> I have emailed everyone, i have resent this through to [Email Removed] have sent the required documents multiple times .THIS **** MUST GET SORTED NOW, I HAVE HAD ENOUGH!!!
Thank you for your post.
We apologize for any inconvenience incurred.
The agent did logged the request to the ***** department however the agent did not attach the ID and affidavit the ***** department closed the request due to the attachment not attach. Now from our side we have sent emails to this agent to assist us with the ID and affidavit the agent in Cape Town do not respond to the request.
We have requested from you to fax to us the certified ID and affidavit to assist and resolve this on our side without the documentation we cannot resolve this on our side.
Please fax to me the affidavit and ID copy ***.
Kind Regards,
Alice van der Merwe
***
Thank you for your post.
We apologize for any inconvenience incurred.
The agent did logged the request to the ***** department however the agent did not attach the ID and affidavit the ***** department closed the request due to the attachment not attach. Now from our side we have sent emails to this agent to assist us with the ID and affidavit the agent in Cape Town do not respond to the request.
We have requested from you to fax to us the certified ID and affidavit to assist and resolve this on our side without the documentation we cannot resolve this on our side.
Please fax to me the affidavit and ID copy ***.
Kind Regards,
Alice van der Merwe
***