1 reviews | Active since Dec 2017
********** upgrade on my contract
On he 14th of November 2017 I eceived an SMS from MTN saying that my contract has been successfully upgraded. I immediately went to our organisation's administrator to report that m account was upgraded without my permission. The MTN administrator was contacted and I was advised to go to the police to make an affidavit. I submitted everything they wanted and I also made a ***** case. I was assured by MTN that the upgrade will be cancelled before money can be deducted from my bank account and guess what, a debit order of R326. 00 has been loaded with a transactional balance of almost R 10,000. 00. I have to go to the bank and cancel this Debi order at a cost . I'm furious and frustrated
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We will engage with the ***** department to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
Regards
Mike Ramaboka
Complaints Management Team
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We will engage with the ***** department to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
Regards
Mike Ramaboka
Complaints Management Team