********** Upgrade on my account

<p>My contract with MTN on both tablets expired two years ago. When I checked my invoices I find that there is a promo fee that I am being chnarged on one of my contracts. I call in to MTN and the call is answered by Busi Mhlongo that takes 15mins, checking on my account and speaking to her manager and then advices me to log a call MTN Direct. I call MTN Direct and speak to a gentlemen Ernst Mgoba who is extremely helpful and tells me MTN customer care was suppose to help me.However tells me the contract was upgrated in New Castel (I am in Joburg) and it was immediately cancelled by the store and the transaction appears **********. I then call MTN Customer Care and Nadine Emmanuel answers and drops my call after about 5 min. I call again trying to get hold of Nadine Emmanuel and wait for about 15 mins with no answer.I call again and speak to Thabisile Mashingasi who after again 15mins or questions tells me they need to transfer me to someone else. Being desperate, I keep on holding the line. I speak to Mpho Mo***eng who then lets me know that i need to sumit an affidavit and she is helpful. So it took about an hour trying to resolve an issue that MTN caused and I will still need to spend about 4 more hours trying to get an affidavit and money which was incorrectly deducted off my account. MTN is such a mess!!! Why did they not pick this up when the contract was captured and then cancelled and now I am being billed for it!!! I am disguisted about how they run thier business!!!</p>