MM
Mangaliso M
1 reviews | Active since Jan 2016
25 Jan 2016, 11:33
********** upgrade on 2 accounts.
Cell number *** and *** were **********ly upgraded at Davenport Square Centre 39a - Glenwood on the 25 October 2015. I was not in the country on the above mentioned date and I did not give such authority for the upgrade. I have since reported to mtn and I have not received not even a single call from them. I am very disappointed in the way my case has been handled.
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MTN South Africa's replyOfficial
25 Jan 2016, 14:16Hello mangi46,
Dear Valued Customer
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
I have sent you an email kindly respond with an affidavit clearly stating what happened and include your certified ID copy. The ID copy and the affidavit must be certified on the same date.
warm regards
mike
REQ:***
Dear Valued Customer
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
I have sent you an email kindly respond with an affidavit clearly stating what happened and include your certified ID copy. The ID copy and the affidavit must be certified on the same date.
warm regards
mike
REQ:***
MTN South Africa's reply25 Jan 2016, 14:16
Official
Hello mangi46,
Dear Valued Customer
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
I have sent you an email kindly respond with an affidavit clearly stating what happened and include your certified ID copy. The ID copy and the affidavit must be certified on the same date.
warm regards
mike
REQ:***
Dear Valued Customer
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
I have sent you an email kindly respond with an affidavit clearly stating what happened and include your certified ID copy. The ID copy and the affidavit must be certified on the same date.
warm regards
mike
REQ:***