1 reviews | Active since Oct 2015
********** Upgrade of Contract
My contract with MTN ended 2 months back,however MTN continued billing me for the past 2 months. I was billed twice the amount I used to pay before the contract ended, I then contacted the MTN call centre, I was advised that my contract which I took in 2013 will end in 2017, I then asked with anger how that was possible, they then informed me that an upgrade was done on my account, which I have no knowledge of and had not authorised, I then went to trade route mall (MTN store), I was informed that a MTN direct call centre AGENT (by the name of Samashen Pillay who is based at an MTN store in Westville mall which is situated in Durban and I am based in Johannesburg),took out an upgrade of a LG G3 phone hence I was debited R1000.46 which I have no knowledge of.Mtn is beginning to be a nightmare for me,legal action will be taken if this is not resolved ASAP.
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
To investigate the upgrade ***** done in your name we do require the notification on the affidavit, stamp and your ID copy attach. The ID copy need to be certified and signed. Once we receive the information the request will be send to the ***** department to investigate. To finalized this will take +-15 days.
You can visit any MTN dealership to hand this in they will log the request for you to the ***** department. Please request the reference number for your record purpose.
Kind Regards,
Alice van der Merwe
***
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
To investigate the upgrade ***** done in your name we do require the notification on the affidavit, stamp and your ID copy attach. The ID copy need to be certified and signed. Once we receive the information the request will be send to the ***** department to investigate. To finalized this will take +-15 days.
You can visit any MTN dealership to hand this in they will log the request for you to the ***** department. Please request the reference number for your record purpose.
Kind Regards,
Alice van der Merwe
***