********** Upgrade & Migration fees.

MTN have decided it is okay to deduct R2388.60 from my bank account for my April bill where my Authorised Debit order is R779.00pm.

I have logged NUMEROUS emails after being informed by a call centre agent that the additional charges are for a Migration fees and Upgrade fees, as I upgraded on the 7th of April 2021. I have informed MTN that I did not Upgrade during April as my LAST upgrade was on the 2nd of January 2021, and when upgrading at the East gate mall MTN shop the assisting person even printed the screen shot stating that there will be not addition charges.

I have been logging emails requesting the upgrade contract , and more information regarding the ********** upgrade done on the 7th of April but the only response I have gotten is that service fees are billed in advance therefore based on upgrade, customer is billed pro-rata and month in advance of new service fee. All VAS services are also billed in advance, therefore will be also be billed pro-rata. Why if I Upgraded in JAN am I getting pro-rata charges in APRIL? and why if I upgraded in Jan was I informed that I upgraded in April again? I have even logged calls to ***, and they are not getting back to me with the requested contracts.

MTN I want my money back, I have been an MTN Client for 10 years , and always upgrade on the 20th month mark - never have I had to pay in additional upgrade and migration fees when I upgraded.

To top matter off, MTN is closing all of my logged calls without sorting out my problem.