NJ
Nwabisa J
1 reviews | Active since Feb 2013
13 Oct 2019, 18:34
********** upgrade ignored
Mtn did a ********** upgrade on my tablet contract in May 2019. They went from billing me R240 to billing me R1300. To this day, they cannot answer my questions as to where they got the authority from to bill me R1300 as I have not signed such a contract. I logged a ********** upgrade yet nobody is coming back to me. I have been calling their call centre and nobody can assit me except to tell me my account is in arrears. How can it be in arrears when i never app**** for an upgrade?
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MTN South Africa's replyOfficial
14 Oct 2019, 21:19Thank you for your post.
We sincere apologized for any inconvenienced caused to you.
We have escalated the complaint to our ***** team for assistance with the investigation.
Kind Regards,
Alice van der Merwe
MTN
We sincere apologized for any inconvenienced caused to you.
We have escalated the complaint to our ***** team for assistance with the investigation.
Kind Regards,
Alice van der Merwe
MTN
Best regards,
MTN South Africa's reply14 Oct 2019, 21:19
Official
Thank you for your post.
We sincere apologized for any inconvenienced caused to you.
We have escalated the complaint to our ***** team for assistance with the investigation.
Kind Regards,
Alice van der Merwe
MTN
We sincere apologized for any inconvenienced caused to you.
We have escalated the complaint to our ***** team for assistance with the investigation.
Kind Regards,
Alice van der Merwe
MTN
Best regards,