RK
Robert K
1 reviews | Active since Nov 2018
06 Nov 2018, 16:52
********** Upgrade - help needed
My cell phone account has been upgraded **********ly. I have been struggling to get it resolved. Many many many phone calls and submission of the required affidavit 3 times has got me no further than nowhere. Each and every call starts the process again .................. pathetic. How do you get beyond the call centre to deal with a competent person? Do they exist at MTN?
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Replies (2)
MTN South Africa's replyOfficial
07 Nov 2018, 11:26Good day Robert
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Please give us a chance to look into this and revert back to you.
Warm Regards,
Ayanda Mthimkhulu
Complaints Management Team
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Please give us a chance to look into this and revert back to you.
Warm Regards,
Ayanda Mthimkhulu
Complaints Management Team
Best regards,
MTN South Africa's reply07 Nov 2018, 11:26
Official
Good day Robert
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Please give us a chance to look into this and revert back to you.
Warm Regards,
Ayanda Mthimkhulu
Complaints Management Team
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Please give us a chance to look into this and revert back to you.
Warm Regards,
Ayanda Mthimkhulu
Complaints Management Team
Best regards,
RK
Robert K's updateReviewer Update
14 Nov 2018, 09:21Ayanda, I have had no pesponse at all. No email, no sms, no phone call. You are giving me the same response I get from your call centre ........... which is nothing. I understand you may think that you guys know what you're doing but your service is pathetic, bordering on ********.
Please send me a name and number of someone who works at MTN who can sort this out.
RK
Robert K's update14 Nov 2018, 09:21
Reviewer Update
Ayanda, I have had no pesponse at all. No email, no sms, no phone call. You are giving me the same response I get from your call centre ........... which is nothing. I understand you may think that you guys know what you're doing but your service is pathetic, bordering on ********.
Please send me a name and number of someone who works at MTN who can sort this out.