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Ntombikayise M

1 reviews | Active since Nov 2016

30 Jan 2017, 13:36

********** UPGRADE DONE ON MY NAME

<p>On 15 November 2016 I received sms informing me that I had just upgraded my cell phone number ********** 635. I was at work that time. Same time I called MTN on 808 to inform them of the ***** activity. I was advice to send affidavit and certified copy of my id to ********** <p>. On the 5 December 2016 I send e-mail to follow up my case, no respond from MTN. I went to my near MTN branch to check if they could pick my case on the system and still there was no feedback except reference I got which was REF ********** 2. On the 17 January 2017 I called 808 to check I was given other reference no ********** 92. When I requested for the contact number for MTN ***** dept. I was told I can't call them. I am very disappointed with MTN because I am not getting any joy with the ***** that was done except statements requesting me to pay for the transaction which was done by *********. I am feed up; I don’t know how MTN can have no process to handle customer’s queries relating to ********** account.</p> <p> </p>

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Replies (2)
MTN South Africa
MTN South Africa's reply07 Feb 2017, 10:30
Official

Good day Ntombikayise,

Thank you for bringing this matter to our attention.

We sincerely apologize for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.

Your case is still being investigated, we have escalated it for further feedback.

You will be contacted shortly.

Regards.

MTN SA.

NM
Ntombikayise M's update27 Feb 2018, 09:46
Reviewer Update
This matter has been drag for too long with no solution. Each time I get different story from MTN and their collection department(Shapiro Shaik Defries and Associates) . Every week I get call from their collection department demanding payment. I have explained this matter over and over to different people and it’s not get resolved. Your collection department, Shapiro Shaik Defries and Associates are sending and calling me every week to pay. What I don’t understand is the amount I am owing, first they wanted R1300 in 6 February 2018 (sms), 14 Feb R1311.08 (sms) and R162,09 14 Feb @ 9:37 On 14 August 2017, I made payment of R920, which was advised by consultant – Msizi Tshipi was outstanding from account before the credit would be passed from the ********** upgrade. In October statement I received the credit and my account was sitting at R (-837.90), November statement suddenly my account was R162,09. My monthly charge is R79,99 . This my calculation after the credit was passed in October (statement attached). Opening Balance in October : (837.90) November invoice : R79.99 December invoice R79,99 January Invoice R79.99 Balance = (597.93) MTN statement for January shows R322.11, which I am questioning. My question how can credit that was passed suddenly despair and now your collection department are demanding R1300? And also lady( Shorleco Setoboli, 14Feb 2018 @ 9:37) that I spoke to from your collection company (Shapiro Shaik Defries and Associates) told me that MTN confirmed that there was never ********** upgrade done in 15 November 2016. What is frustrating me is that I was told by MTN that the case was resolved and credit would be passed on my account, which was done in October statement (attached). I need answers to what is happening with my account, who has correct amount that owing and why credit was then never done properly? This frustrating that my matter had been dragging without solution. My dignity has been dragged down by your collection department phoning every week and not willing to listen and take my side of the story and not doing properly reconciliation on my account. MTN has deactivated my number without consulting with me and after I had send dispute on my account. The way MTN has treated me is shocking. As for the consultants on 808, they know nothing and they good in logging calls that never get resolved also.