********** upgrade done on my account

<p>There has been a ********** upgrade done on my number (data SIM card) and i have since logged a case in December 2016 to date i have not been assisted. Case number: ********** </p> <p>I call 808 every week to follow up and i get different consultants who all tell me that they will send a request to the ***** dep and i will get a call within 48 hours. till to date i haven't had a call to resolve my issue. As it stand the ********** upgrade has my account balance to R2900 and its accumulating every month. what disturbs me the most is that my voice line get suspended frequently and no one can help stop this because it is 'apparently' and automated process due to the outstanding balance on my account.</p> <p>When I demand answers on how did an upgrade on my account get processed without my authorisation, I am told there is no information on the upgrade except that it bills on my account; no consultant who did the upgrade, no device, IMEI number, nothing....inside job this is.</p> <p>All i want now is for this contract to be terminated. The billings to be reversed from my account. I can’t. MTN takes individual customers for granted not realising how this is disturbing my daily life.</p> <p>regards,</p>