********** upgrade concluded but there is still invoices charged on ********** upgrade and my phone deactivated! Reference ***4

<p>I cannot begin to express how applauded i am with the service i am recieving from MTN regarding my contract being **********ly upgraded. On 17 May 2016, i sent my copy of ID and affidivit to MTN (reference no. ********** 4 ) so they can investigate this and sort it out. They only came back to me on 25 August 2016 that it has been resolved and loaded with banking (no reference given by Neo Omphemetse Chuma which makes it very difficult for me to folow up so I can sort this out).</p> <p>Then I check with the collections department and customer care on how much I owe, it seems the invoices have not been reversed instead this months invoice has been added to the contract that was upgraded **********ly. I cannot believe how one person can say it has been reversed and migrated while the other department still loads the invoice for this month and whoever upgraded my contract **********ly can still benefit. I would also appreciate if i can be told who upgraded my contract without my consent and made my life a living hell and what MTN is doing about it. I am entitled to know.</p> <p>I am out of solutions to sort this out urgently with MTN and would apprecaite if management or someone efficient assists me in sorting this out. I AM TIRED OF THIS GOING ROUND AND ROUND....It is close to 3 months and this hasnt been sorted.....</p> <p><strong> </strong></p>