CK
CHESREE K
1 reviews | Active since May 2015
26 Apr 2020, 15:46
********** upgrade charges
I am still awaiting a manager to call me regarding the ********** upgrade charges on my account.
I have forwarded the rude and unprofessional email response from one of your advisor and still no response. Clearly MTN does not care what type of service they are giving customers, as long as the debit orders just continue going off. I need you to fix my bill and if the additional R1100 is going to be debited from my bank account I am going to court, the is not the first time this ***** was reported.
I am almost 100% this ********** upgrade was done by your staff, hence no one is able to give me answers or the call recording.
Just get a manager to fix this mess and contact me *** ASAP!
Helpful (0)
Replies (2)0
Replies (2)
MTN South Africa's replyOfficial
29 Apr 2020, 21:22Good day Chesree
Thank you for your post , apologies for delayed response and frustration faced with.
Kindly note the matter has been address – see below feedback to ICASA reference gau0603/20
Good day,
The above matter refers.
According to our records, the upgrade has been cancelled on the number ***.
A credit note has also been submitted for approval for the invoice generated in April. The credit should reflect on the next statement.
Regards
Kagiso Monyatsi
MTN Complaints
Thank you for your post , apologies for delayed response and frustration faced with.
Kindly note the matter has been address – see below feedback to ICASA reference gau0603/20
Good day,
The above matter refers.
According to our records, the upgrade has been cancelled on the number ***.
A credit note has also been submitted for approval for the invoice generated in April. The credit should reflect on the next statement.
Regards
Kagiso Monyatsi
MTN Complaints
Best regards,
MTN South Africa's reply29 Apr 2020, 21:22
Official
Good day Chesree
Thank you for your post , apologies for delayed response and frustration faced with.
Kindly note the matter has been address – see below feedback to ICASA reference gau0603/20
Good day,
The above matter refers.
According to our records, the upgrade has been cancelled on the number ***.
A credit note has also been submitted for approval for the invoice generated in April. The credit should reflect on the next statement.
Regards
Kagiso Monyatsi
MTN Complaints
Thank you for your post , apologies for delayed response and frustration faced with.
Kindly note the matter has been address – see below feedback to ICASA reference gau0603/20
Good day,
The above matter refers.
According to our records, the upgrade has been cancelled on the number ***.
A credit note has also been submitted for approval for the invoice generated in April. The credit should reflect on the next statement.
Regards
Kagiso Monyatsi
MTN Complaints
Best regards,
CK
CHESREE K's updateReviewer Update
29 Apr 2020, 21:25Hi,
There is a proposed invoice generated for next month as well, have a look at that and get someone to call me ASAP
There is a proposed invoice generated for next month as well, have a look at that and get someone to call me ASAP
CK
CHESREE K's update29 Apr 2020, 21:25
Reviewer Update
Hi,
There is a proposed invoice generated for next month as well, have a look at that and get someone to call me ASAP
There is a proposed invoice generated for next month as well, have a look at that and get someone to call me ASAP