1 reviews | Active since Oct 2015
********** upgrade by MTN
MTN has killed my dream and my families dream for something I was never party to:<br> 1. I cancelled a contract in Nov 2014 when it came to an end but MTN continued to bill me without my knowledge<br> 2. They went on to upgrade me on 2 expensive phones without my knowledge, which they never delivered to me in anyway<br> 3. On top of it they went on to blacklist me for all this, without not even notifying me of what was going on.<br> 4. I only came to learn about this when I was buying a house, which was declined by all banks<br> 5. When I spoke to them it was in June 2015 when I learnt about this, and they said to me they will resolve the issue<br> 6. Again now last week when I app**** for a bond for the house of my dreams, it was declined again, for the same reason of being blacklisted by MTN, for something I was never a party to.<br> 7. Sadly a certain bank came to me when I explained what happened, and said I must get a letter in their(MTN's) letterhead, till today I haven't been helped by them, their branch in East London Hemingways is sending me from pillar to post, I mean what is so difficult with giving a letter on company's letterhead for something you said yourself it is resolved. Till now.
Thank you for bringing this matter to our attention.
Please accept our apologies for the inconvenience this may have caused.
According to our records a request was sent on the 22 September 2015 to the bureaus to update your payment profile however we have sent a follow up request.
Please be assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Itumeleng Rakoena
REQ:***
Thank you for bringing this matter to our attention.
Please accept our apologies for the inconvenience this may have caused.
According to our records a request was sent on the 22 September 2015 to the bureaus to update your payment profile however we have sent a follow up request.
Please be assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Itumeleng Rakoena
REQ:***
