********** Upgrade by Bedford Centre MTN staff & MTN's not willing to do anything about it!

<p>I've had the worst service from MTN this year that I've ever experienced from any company.</p> <p> </p> <p>I was overcharged earlier this year by MTN, normal monthly contract fee was R669 and I was charged R1800. When I queried it I was just told that I had to pay and wasn't allowed to try and follow it up with someone further up the management ladder. I tried, unsuccessfully, to then cancel my contract at the Bedford Centre branch in Johannesburg. I completed the relevant paperwork on the exact day - I was told that I could only cancel my contract on a specific day otherwise I'd pay for the following month and then I'd have to again come on a specific day the following month to try and cancel it. After cancelling it I thought, "thank goodness" I'm done with this company forever. BUT no the staff at the Bedford Centre branch then 'upgraded' my account and according to MTN I was issued a phone and have since been charged R370 per month for the last 3 months.</p> <p> </p> <p>I then went into the Eastgate MTN branch, not trusting Bedford Centre's staff anymore, and was told and explained what they'd done to my account. I was told in order to cancel the contract I'd have to complete an affidavit and bring my ID into the store. I did ALL of this the very next day and was told this would take about 5 working days to be processed and I would be reimbursed. This was at the beginning of June. I have since been charged AGAIN the R370 for the upgrade which I never took out, for a phone I do not have!</p> <p> </p> <p>I honsetly can not say enough bad things about this company. I just want nothing to do with them anymore, I want everything that the ******* at their Bedford Centre branch took out in my name cancelled and reimbursed. I'll never touch an MTN product after this. </p>