********** upgrade and no update from ***** department in almost 2 months...and it was meant to take 3 business day to investigate!

<p>The service i have received from MTN thus far is APPALLING if i could say the least. Also considering that this is a mess they caused and now i am reaping the rotten fruits they have sowed resulting in them threatening to suspend my line.</p> <p>Who caused all this mess? And now I am getting my line suspended for this....</p> <p>I realised in April that I was being over charged and I contacted the call centre where i was told that my contract was *****elently upgraded and i should get a certified copy of my ID and an affidivit and submit to them which I did. By the way, the consultant that helped me at MTN Greenstone suspended that line due to me reporting this but they continued billing me.</p> <p>A case (reference number ********** 4) was opened in May and to date I have not had an update from MTN on the investigation of this ***** case but nevertheless I am still recieveing smses that I am overdue on a contract i did not upgrade and my line is going to be suspend...for what? </p> <p>If they were doing their job, by now i would have been informed who upgraded my account and why they allowed it as it should have been verified that it was me.</p> <p>I CANNOT WAIT TILL THIS IS RESOLVED SO I CAN CANCEL THIS CONTRACT CAUSE I CANNOT UNDERSTAND HOW THEY CAN MAKE ONES LIFE SO MISERABLE, MOST OF ALL THEY ARE NOT EVEN MAKING EFFORT TO RESOLVE THIS MATTER WHICH SHOULD NOT HAVE HAPPEN BASED ON HOW ***** SHOULD BE ONE OF THEIR MOST PREVENTED MATTERS, and there should ensure that the client suffer no effect of what they have caused...</p> <p>I am hating every minute of this and I DO NOT WANT ANYTHING TO DO WITH THEM!</p>