1 reviews | Active since Jan 2011
********** upgrade and no assistance
<p>I went to cancel a data contract that had recently expired. Only to find that a ********** upgrade had been allowed for an iphone7. This was done without notifying me, nor any credit checks. I was told MTN does not ask for all of this in an upgrade. Attempts to get assistance from MTN is proving futile. I am told a different story each time I call their call centre.</p>
Thank you for your post
We are terribly sorry for the inconvenience that you have experienced as a result of this. We completely understand the frustration it causes.
Please be advised that the matter has been escalated to the ***** department for further assistance.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
Kind Regards
Siphumezo
REQ:***
Thank you for your post
We are terribly sorry for the inconvenience that you have experienced as a result of this. We completely understand the frustration it causes.
Please be advised that the matter has been escalated to the ***** department for further assistance.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
Kind Regards
Siphumezo
REQ:***