********** Upgrade And No assistance

<p>My aacount was handed over to mtn legal due to non payment. I contacted them via email, they confirmed that I was owing R3303.03. I then went to the mtn store and made a payment of R3310. I asked the consultant who assisted me to email the proof of payment to the legal and credit department and she did. However when I called to find out why my lines were not activated I was told am still owing R1726,97 and the only amount that was reflecting that I had paid was R1583,03. They said they will reverse it. I was then told that am now owing R869.00 and this was incorrect because my monthly payment for both my lines is R430.00, I was informed that i was being charged for the reconnection fees and pro rata data. Now in my most recent statement(April ) I am being charged R778.00 and why since my payment is supposed to be R430 for both my lines. I was told because I upgraded in March, which is incorrect because none of my lines were due for upgrade and I have not upgraded. I informed them of this and they do not want assist me. They keep suspending my lines and telling me they are looking into the issue. I am being told to go look for my contracts. My last upgrades were in Dec 2015 and April 2016 for both my lines. I do not know why and who upgraded my lines. Surely my security has been compromised by Mtn because I use these lines for my banking. I keep telling them this and they are nnot helping me. Please assist me. </p>