********** Upgrade

<p>A *****lent upgrade has been done on the 12/12/2016 for a cell number ********** 044 and I have received this information at MTN store Newtown Junction Mall, that person upgraded to Samsung Galaxy S7 edge. I found out about the ********** upgrade as soon as MTN debited an amount of R813.01 on the 01/02/2017 when I reported this matter at Newtown Junction Mall. I have requested Nedbank branch to reverse the debit order as I did not not autorise MTN to debit that kind of an amount. </p> <p>The only upgrade I made was on the 29/10/2015 for a cell no. ********** 494 which was Samsung Galaxy A3 at Protea Glen Mall and MTN used to debit R343.01 on a monthly bases. I have requested for the cell number ********** 044 to be cancelled when I upgraded, clearly it was not done because the *****lent upgrade has been done with the same number.</p> <p> </p> <p>I phoned MTN Customer Service and I spoke to Andile Mtshali and requested her to cancel the debit order and deactivate the cell number ********** 044 (********** upgrade number) and she has confirmed that is has been done. she also informed me that amount that needs to be paid monthly is R295.00 which I pay manually every month. she also informed me to go to the police station for an afidavit, she also advised me to make a copy of my ID book and submit to an MTN store which I did. I submitted and reported this matter to MTN store Newtown Junction Mall and they gave me a case number which is ********** . I did follow up calls with MTN, and they sent me from pillar to post and still nothing happened.</p> <p> </p> <p>I went to MTN store at Protea Gardens Mall for follow up, I spoke to Mondli and he told me that the case was closed and nobody informed me. I logged another complaint with Mondli and he gave me a reference number ********** , I followed up with him a week later, he said it's still pending and I went back to him another week later still no response. I gave Mondli my contact details which are ********** 79 & ********** 099 just in case I don't have a chance to go to the MTN store for feedback but I have not received any response.</p> <p> </p> <p>Today I just received a call from MTN collections Department regarding the arrears amount on my MTN account which I am not pleased about the call because the person hung up on me while I speaking and she did not call back and the worst part is that I have reported this matter more than once and I have not received any assistance, clearly this matter has not been resolved.</p> <p> </p> <p>I need this matter to be resolved since I have not received and assistnace from day 1 when I reported this and I cannot be held liable for some ********** upgrade which I do not know of.</p>